I decided on Friday to call and report the incident Violet had at her last group at The Spastic Centre on Wednesday.
I rang the Manager of the centre who works at the Head Office and explained the situation to her and told her I was not impressed at all, especially with the lack of supervision and support that Violet needs and was clearly neglected. I also told her I was not happy that an incident report was not made and that the incident was brushed off and nothing more done about it.
She was horrified to hear her Physio had not been holding her at all and not only because Violet has CP and vision impairment but of all things a shunt that she could have damaged, with serious consequences!
She was equally as disappointed to hear that an incident report had not been written and that Violet's Physio had not even bothered to followup with a phone call one of the following days to check on how she was.
She apologised and told me she would be calling her Physio to discuss what had happened and make sure this kind of thing hopefully doesn't happen again.